Refund policy

Last updated: September 27, 2026

We want your little one to love what they wear. If something isn't right, this policy explains how returns, exchanges and refunds work at Junior Cub.

Return window

You can return eligible items within 30 days of delivery. The 30 days start on the date your order is delivered, as shown by the carrier's tracking.

Eligible items

To be accepted, items must be:

• unworn, unwashed and in the same condition you received them;

• returned with their original tags and packaging where possible;

• free of stains, odors, pet hair or damage caused after delivery.

How to start a return

Contact us at support@juniorcub.com or through our contact information page  with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please don't send items back before contacting us, as parcels sent without instructions may not be processed.

Return shipping costs

For change-of-mind returns and size exchanges, the customer pays the return shipping cost. If the item you received is faulty, damaged or not what you ordered, we cover the return shipping and will send a replacement or a full refund.

Exchanges

Need a different size or color? Contact us within the 30-day window. We'll arrange an exchange for the same item in another size or color, subject to availability. If the item you want is unavailable, we'll issue a refund instead.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or incorrect, contact us within 30 days of delivery with your order number and a photo of the issue. We'll make it right with a replacement or a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card provider may take a few extra days to show the refund on your statement. Shipping was free on your order, so there are no shipping charges to refund.

Cancellations

If you'd like to cancel an order, contact us as soon as possible. Orders that haven't shipped yet can be cancelled for a full refund. Once an order has shipped, it can't be cancelled, but you can return eligible items under this policy.

Contact

Email support@juniorcub.com,

call +1 307-396-0636,

or use our contact information page .

Junior Cub, 30 N Gould St, Sheridan, WY 82801, United States